Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an offshore casino site? This page explains the best way to reach our team and what happens once your message lands in our inbox.
How to Get in Touch
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the work for us.
If you can, let us know upfront what your message relates to — a specific casino review, a bonus term you found confusing, a payment method question, or something else entirely. A bit of context helps us route your enquiry to the right person and get back to you sooner.
What We Can Help With
We hear from Australian readers about all sorts of things related to online pokies, casino bonuses and offshore gambling sites. Common topics include:
- Review accuracy — If a bonus amount, wagering requirement, or licensing detail on one of our casino pages looks out of date, tell us. We aim to keep our information current, and reader flags help.
- Payment and withdrawal questions — General questions about how deposits, PayID transfers, or withdrawal processing typically work at offshore casinos serving Australian players.
- Bonus terms — Clarification on how wagering requirements, expiry dates or maximum cashout limits are usually structured, though we can't speak on behalf of any individual operator.
- Content suggestions — Ideas for topics you'd like us to cover, whether that's a specific game type, software provider or region-specific concern.
- Corrections — Anything on the site that seems inaccurate, unclear or simply out of date.
Please note we are an independent comparison and review site — we don't operate casinos ourselves, hold player funds, or process withdrawals. For account-specific issues, deposit problems or verification queries, you'll need to contact the operator directly through their own support channels.
A Word on Responsible Gambling
If your message relates to concerns about gambling behaviour — your own or someone else's — please say so when you write in. We can point you towards Australian responsible-gambling support services and general information on self-exclusion and spending-limit tools. These are separate from the operators themselves, and we take these enquiries seriously.
What Happens After You Send a Message
Every email is read by a real person, not a bot. We typically aim to respond within a couple of working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on our team, we'll let you know if it's going to take a little longer.
We won't chase you for personal details we don't need, and we won't add you to marketing lists just because you've written in.
Looking for Something Else First?
Before you write in, it's worth checking whether your question is already answered elsewhere on the site. If you're weighing up options for real-money play or online pokies, our rankings and reviews cover licensing, bonus terms, payment methods and game selection in detail. Readers outside Australia's usual casino landscape may also find our page on trusted non GamStop casinos in the UK useful for a comparable market.
We Value Honest Feedback
Our goal is to keep our casino reviews accurate, balanced and genuinely useful to Australian players. Reader feedback is a real part of how we do that. If something we've published led you to expect one thing and you experienced another — good or bad — we want to hear about it.
Thanks for taking the time to read this far. We look forward to your message.